Post by account_disabled on Dec 24, 2023 7:50:42 GMT
There is no need to "let" everyone from the service team to the company profile. Maybe - if there are not too many inquiries - one or two designated people who will skillfully take over service issues will be enough? Data integration Not all systems used for customer service/CRM are fully prepared for integration with social media. Even if they are, it doesn't always work perfectly. However, it is worth trying to ensure that Facebook users and correspondence threads with them are properly registered.
Even original, unusual solutions can Phone Number Data probably be adapted to this. Establishing rules for taking over threads with the agency It is often not easy to immediately distinguish a thread where "service" is needed, regarding a specific purchase or transaction, from a thread that simply starts with a comment. It is worth agreeing with the agency team or people responsible for daily moderation how to approach discussion topics.
When and which thread should a service person take up, and Not everything has to be finalized from the very beginning. Maybe some backward analysis of the FB discussion and the adoption of simplified assumptions will be enough. Then verification and adaptation to realities. Procedures, common language and communication style Sales or image communication may influence people's perception of the company's openness, helpfulness and honesty.
Even original, unusual solutions can Phone Number Data probably be adapted to this. Establishing rules for taking over threads with the agency It is often not easy to immediately distinguish a thread where "service" is needed, regarding a specific purchase or transaction, from a thread that simply starts with a comment. It is worth agreeing with the agency team or people responsible for daily moderation how to approach discussion topics.
When and which thread should a service person take up, and Not everything has to be finalized from the very beginning. Maybe some backward analysis of the FB discussion and the adoption of simplified assumptions will be enough. Then verification and adaptation to realities. Procedures, common language and communication style Sales or image communication may influence people's perception of the company's openness, helpfulness and honesty.